When you ring to book a GP appointment, you might notice the reception team will ask you for a brief outline of how they can help you.
This is because we have introduced something called Care Navigation. It means reception teams at GP practices across Bradford District and Craven have been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly.
The service is only for adults over the age of 18 and anything you share will be kept confidential.
Through this specialist training, reception teams will be able to direct you to the most appropriate clinician or service for your needs.
Reception staff will never offer clinical advice. Instead, this new way of working is about offering your choice to see more appropriate professionals in your local practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.
By working this way, it helps to free-up time for GPs to care for patients with complex or serious health conditions that can only be managed by a doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.
For more information please click the link below.
05/11/18 - BUILDING WORK AT BUTTERSHAW LANE
We have finally managed to get funding agreed and planning permission approved for an extension and redevelopment of our Buttershaw Lane premises.
We apologise in advance for any inconvenience this project may cause—we will try and keep any disruption to a minimum. The project will start in November and we hope to be finished by June.
We will have architects drawings and plans available from 2.30 pm on the afternoon of Wednesday the 14th November if you would like to come and have a look at what we have achieved so far, what we are planning and for us to be able to try and answer any questions you might have.
Fiona Purdie, Business Manager
EXTENDED ACCESS SERVICE – INFORMATION FOR PATIENTS
This practice is part of the extended access service which provides GP, Physiotherapy, Nurse, and Health care assistant appointments from the following locations (hubs) across Bradford:
- North hub: Shipley Medical Practice, Alexandra Road, Shipley, Bradford BD18 3EG
- Central hub: Picton Medical Centre, Westbourne Green Community Health Care Centre, Manningham, Bradford, BD8 8RA
- South hub: The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX
As a patient registered with this practice, you have access to the following:
Evening appointments (6.30pm – 9.30pm) at any of the three hubs to see one of the following, subject to availability:
- Health care assistant
- Voluntary sector services
Weekend appointments are available with a GP from 10.00am - 1.00pm on Saturdays and Sundays from the central hub, subject to availability.
More information about appointments with the extended access service
The service is run by Bradford Care Alliance, which represents all GP practices in the Bradford area. Medical appointments are with GPs and other healthcare staff who work in the area; so your appointment may not be with a clinician from this practice.
To use the service we will ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary. Click here to learn more about how and why we process your information.
Further details of the services and location maps are available here.
General Data Protection Regulation
On Friday 25th May 2018 the General data Protection Regulation comes into force. This regulation ensures that the practice will have processes in place which ensure that all information held about patients and staff is secure. for further information please see the practice Privacy Notice accessible on the right hand side of this web page.
Measles Outbreak - Bradford
Measles is a serious illness that can be unpleasant and lead to complications, especially in vulnerable, immuno-compromised or pregnant patients.
Measles is highly infectious to anyone who is not immune—being in the same room as someone with measles for more than 15 minutes is a significant exposure.
Measles symptoms can include:
Sore, red, watery eyes
Coughing and/or runny nose
Small red spots with bluish-white centres inside the mouth
A red-brown blotchy rash, which appears after several days
Anyone phoning the surgery with any of these symptoms should NOT attend the surgery, any walk in surgery or A&E. Please request a telephone consultation for advice or contact NHS 111.
Telephone Requests for Repeat Prescriptions
We are sorry to announce that we will be removing the facility for telephone ordering of repeat prescriptions with effect from 1st March.
We will contact our housebound patients directly to make suitable alternative arrangements. Please contact us if you feel this will cause you significant personal difficulties.
(Long acting reversible contraceptive)
Staffing pressures mean the practice can no longer offer this service in house at this time. This will be the case for a period of 6 months to enable the delivery of core service.
Contraceptive and sexual health services can be accessed from LOCALA.
Contact centre for appointments and advice
030 3330 9500
The practice hopes to deliver these services again soon once staffing shortages have been addressed.
The GP Patient Survey
Some patients registered at the surgery will soon receive a questionnaire about their experiences of local health services.
The survey covers issues such as access to services and satisfaction with treatment.
If you receive a survey please fill it in and return it as soon as possible.
It is really important that your views are heard.
Your response will help improve services we provide for our patients.
For further details and information in other languages please click the following link:
Changes to Repeat prescriptions.
Bradford Clinical Commissioning Groups have asked GPs to implement a new scheme meaning that pharmacies will no longer be able to order prescriptions on behalf of patients. Patients will now need to order prescriptions direct from the surgery.
There are several ways of ordering:
- Online via the website. You can download the systmonline app to your smartphone or tablet.
- Handing in the order slip (that is attached to your prescription) to reception.
- request by letter to the surgery.
Patient must now start ordering their own prescriptions when they have 7 days of medication left.
the surgery aim to process your prescription request in 2 days. there may be circumstances where this may not be possible.
Why is this happening?
Under the old system many patients built up a stock of unused medication. This new system aims to be safer so GPs can closely monitor and discuss which medicines patient actually need. This improves your safety and gives you better control of your medicines.
The CCG will hopefully save money by reducing wasted medication which can then be spent on the healthcare of Bradfords residents.
Queries or concerns?
Any concerns or complaints should be raised with Bradford CCG's patient support line. Information about the patient support line can be found on the CCG's websites, you can also call 01274 237562 or email BradfordCCGspatientsupport@bradford.nhs.uk
Parklands Practice Health Champions are starting a Ukelele band. We meet at Park Road Surgery every 1st and 3rd Tuesday every month 1-2pm.
Friends And Family Test
How likely are you to recommend this practice to your friends and family if they needed similar care or treatment?
PLEASE LET US KNOW...............
Patient online services
Patients are now able to access their medical record via our SystmOnline service. Along with record viewing patients are able to book/cancel appointments and order their regular medication.
If you would like register for online services please contact the reception team at the surgery.
Once you have received your log in details you will be able to access services online after 24 hours.
You can select appointments at both sites. Select Parklands Medical Practice for Buttershaw Lane surgery and Park Road for Park Road surgery
You can also request your regular medication. We aim to process these requests in 2 working days on receipt. On occasion, if a patient requests a medicine that is not part of their repeat medication list or needs GP review, this may show as an appointment on Systmonline. This is not an appointment but part of a list of work for a doctor or pharmacist to address. Please do not attend appointments of this nature if you see them online.
How information about you
helps us to provide better care
Confidential information from your medical records can be
used by the NHS to improve the services offered so we
can provide the best possible care for everyone.
This information along with your postcode and NHS number
but not your name, are sent to a secure system where
it can be linked with other health information.
This allows those planning NHS services or carrying out
medical research to use information from different parts
of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information
to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from
happening, please speak to practice staff or ask at
reception for a copy of the leaflet “How information
about you helps us to provide better care”.
More information can be found here
© Crown copyright 2013
For further information see care.data programme tab under further information
Care.data opt out form
Bradford Districts Clinical Commissioning Group
Bradford Districts Clinical Commissioning Group (CCG) is made up of GP practices who have taken over some of the responsibilities of primary care trusts (PCTs) from April 2013. The CCG will ensure that clinical people like GPs and nurses are more involved in deciding what services should be provided for local people. Bradford Districts CCG serves a population of 330,115
· Tackling health inequalities through prevention, integration and partnerships.
· Improving patient safety and the patient experience.
· Transforming urgent care.
· Improving outcomes of people with long term conditions.
· Transforming mental health and community services.
· Improving primary care quality and ensuring genuine engagement.
For more information go to www.bradforddistrictsccg.nhs.uk
Parklands patients will not notice any changes to front line services.
Patients who have a dental emergency but do not have access to a dentist should contact NHS 111.
(Site updated 13/12/2018)