HOME VISIT PROTOCOL
The protocol is intended to address issues regarding the necessity and clinical urgency for home visits from GP/Practice Nurses.
Criteria for Home Visits:
Visits are for House bound patients only.
Patients who have a sudden onset of an illness which the doctor agrees will prevent the patient from attending the surgery.
When the doctor considers that due to exceptional circumstances, a home visit is appropriate.
Assessment of Visits:
Morning visit requests –
Patients and those who care for patients are asked to request home visits by 10.30 am each morning Monday – Friday.
Visit requests are added to the clinical system in ‘Visits’ section by receptionists
A GP from either site discuss all visit requests between 10.30am and lunchtime.
Each visit request will be assessed to determine whether a visit is required or if a telephone call will suffice.
Each visit request will request will be assessed as far as is possible by the receptionist taking the request for clinical urgency. This will require the receptionist asking pertinent questions of the requester. Where necessary 999/A&E will be advised.
Where necessary the receptionist will refer to the appropriate GP as soon as is practical.
The GPs will usually contact all patients/carers requesting visits by telephone to assess prior to visiting.
Afternoon visit requests –
Afternoon visit requests will again be added to the clinical system to the ‘Visits’ section by receptionists.
They will be labelled ‘Late Call’.
The on call GP will be advised that a late call has been added for them to assess immediately as per the criteria for morning visit requests.
Those patients who are well enough to attend surgery but have issues with transport.
Extreme weather conditions.
Patient /Carer convenience.