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Appointments

All surgeries are by appointment and each appointment is for one person only. Appointments can be made through the receptionists, via our website or by submitting a clinical request on patch’s. We aim to respond to patch’s requests the next working day.

For our daily demand we operate with a triage system. If you have contacted us by telephone the receptionist will ask you questions so she can care navigate you to the most appropriate service. As well as clinicians at the surgery we have access to direct referrals to Pharmacy First, First Contact Physio, Domestic Violence workers, Social Prescribers and minor eye conditions. If your clinical need is for a clinician at the practice a member of our triage team will contact you for further details and, where appropriate, book you an onward appointment.

We also offer appointments in advance. Again, this is a triage module. The receptionist will advise you the date when to expect the call from a member of our triage team.

Appointments with the Practice Nurse

Although you may ask to see the practice nurse of your choice, the reason for the appointment may determine which nurse you need to see. The receptionist, following Practice Protocol, will book your appointment with the appropriate nurse.

MISSED APPOINTMENTS

Parklands Medical Practice is a busy practice and appointments are very much in demand. If you make an appointment and are then unable to attend, a reasonable notice of cancellation should be given whenever possible. Appointments which are not kept should be made available for use by other patients. The amount of the doctors' and nurses' time wasted through missed appointments is monitored and is also displayed in surgery.

Home Visits

Home visits are for bed bound or completely immobile patients.

All requests for home visits should be requested before 10am where possible.

If you are in doubt as to whether a visit is needed, the receptionist will ask the doctor to speak to you. We would like to politely remind patients that transport problems alone are not a reason for requesting home visits.

Test Results

Please call after 10am and select the option for test results.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Medical Emergencies

If you are taken ill and feel that you need to be seen urgently the same day please contact the receptionist. Your message will be passed to the doctor on call who will contact you and arrange for you to be seen as an emergency if necessary.